This is the place where they serve handcrafted beverages and
caffeine-loaded drinks (or sugar-loaded) and they charge well, way beyond your
usual average cup you can get anywhere else.
Perhaps it may even be a good idea to brew your own cup at home, to
save that few dollars if you want.
So what makes people stride into this international chain graced by a
stylishly designed icon of a siren as a logo, flocking the line to place their
orders for their favorite cuppa?
The environment
The prestige of being actually able to afford a beverage at Starbucks?
The brand
The free wi-fi
The cool factor of the café
The availability of power sockets to charge electrical devices
The place where their friends hang out
There could be many reasons one frequent Starbucks; including yours
truly who is a regular café goer herself as of late and these many reasons
bring together that interesting crowd who form the daily population at this
international chain of a café.
I have my own reasons for enjoying my regular sessions at this global
coffeehouse chain among a few others of my personal favorites too, and my time
here has also brought me to the point of recognizing (and doing a bit of mental
organizing myself) the types of people who make up the regular patronage.
I am no expert definitely, but it suffices to say that the observation,
while not absolutely conclusive, is still definitive to a certain degree.
(After all, I am part of the crowd myself too, ain’t I?)
So here goes, my very own list of the people I have seen and observed to frequent (or perhaps, as you say, 'hang out' at Starbucks?) :-
1. Students
Yes, not surprisingly, this is
the most common group who are Starbucks’ loyal fan base. They comprise of
mostly college students (they are the ones with the better pocket allowances
anyway) who are often here for discussions, writing their papers and finishing
their assignments, studying, and in critical need of space, quietness, free
wi-fi and electrical sockets to charge their laptops, handheld and mobile
devices all at a go. They are easily identified with their Jansport backpacks
or folder in their hands, and they usually come in groups as small as two to
three persons, or in fives or sixes. Of course, they are also occasionally
spotted alone, and these would be the ones with earphones and constantly
texting on their phones, while balancing their attention between the screens of
the phones and their laptops, or even their textbooks.
Usual orders would usually be
frappucinos, or something that would sound really fancy and long, and top that
with whipped cream please.
2. Working people
They are the ones you see
dressed in formal office wear, toting a classic laptop briefcase, a slingbag or
a slim and sleek laptop backpack (usually black). They would sit by the sides,
if there are available spots and always in front of a laptop, typing furiously
with that recognizable frown on their foreheads while doing that. They seem
really busy most of the time, and their looks are of the serious, all-business
that you would not want to mess with. Perhaps that is their way of distracting
others from disturbing them in their little corners, where they are probably on
social media browsing on their friends’ latest baby photos of those enviable
picturesque shots from vacation and they don’t want you to know that. No,
because they are in their professional looks, and they are supposed to be in
the office, or maybe they don’t have a real office space. Either way, they are
supposed to be at work during the official working hours, and they want to look
that. You are not allowed to think otherwise, because the frowns and their
constant obsession with their phones are testimonial to that.
These are the serious coffee
guys; usually lattes or whatever that ends with the suffix –cino in it.
Most of their drinks would probably be the more expensive stuffs, and they won't mind the sizes, or the differences in that few dollars with the upgrade.
They mean business.
Most of their drinks would probably be the more expensive stuffs, and they won't mind the sizes, or the differences in that few dollars with the upgrade.
They mean business.
Oh, and they will be staying for
more than 2 hours definitely, so you might wanna check out other tables if you
are hoping on that electric socket they are connected on.
3.The Meetup Folks
These are the ones who are there
to meet up with their friends, or some clients. Probably the typical insurance
agents, job agencies if they mean business, or some blind dates, old friends
who have not met for decades (depending on the way they scream and hug when
they arrive, for some it seemed like centuries from the frequency of their
voices and that hug that could almost knock you over if you are sitting right
there), and maybe an ex (just saying).
The business category looks more
solemn and almost always curt and courteous; they are after all, engaged in
supposedly a more serious tone of discussion and the distance is kept at an
obvious gap to clearly tell you they are not that close or familiar with each
other.
The ‘long lost’ category would
always be huddled together closely, speaking in such highly excited pitches and
of course, animated expressions.
The blind dates and probably
exes, are the ones who strike that balance in-between the two groups earlier,
seemingly courteous yet there is that sense of familiarity.
Don’t worry, they will not end
up sealing their meet up with marriage or a fight, so either way you are still
safe if you are nearby, although you may want to turn your attention away from
their conversation in case it gets too personal to your liking.
It’s always the iced drinks;
Americano, or anything that’s chilled from the display. Vitamin water, bottled
juices, or anything that’s new on the menu, they will be the ones trying it
out.
You will always find one with an
iced drink on the table for this group.
4. The Everyday/Seasonal Regular
Every business or café loves
them! Why ever not?
These are the people who come
willingly each and every day, or even that regular intervals to offer
themselves to be ripped off by the cafes (just kidding!)
They know what they want, they
have their favorite spots, the guys know their regular orders and smile at them
and they don’t even need to order. Just flash a smile and their orders are
already keyed in.
You won’t hear a word uttered
throughout their exchange at the counter, except, Thank You (you might have
missed the hello and good morning, because you are so used to their standard
greeting of “Hello, Welcome!”)
They are loyal fans, and sometimes
they even allow the coffee baristas to customize their drinks for them (what,
you’re not aware they could do that? Ask and you shall receive).
These are the ones with mugs,
with those tumblers and yes, definitely with the Starbucks rewards membership
card. You don’t want to mess with them.
They definitely can customize their
drinks and recite them in such a complicated order that you wouldn’t
understand. You will never understand their bond with the coffee barista, but
you can try, after visiting the cafes on regular rounds for at least a few
weeks in a row or just be friendly with the coffee barista and you can be in
this category in no time yourself!
5.The Gossip Group
These are the ones (not always
ladies, there are guys sometimes too) who are always talking in excited varying
tones. One minute they are whispering in husky tones, expressive in tone and
speed and then you are giggling and then bursts of laughter. Silence follows
and sometimes you could catch them glancing your way, just looking and then
they begin chattering again. It makes you wonder if you are their next topic of
target and there is just something that makes you conscious all of a sudden of
what you are doing and what you were wearing, for absolutely no reason. That’s
the effect from the gossip group.
There is no definite drink they
have; it could be anything and they could be that “anything goes” or “I don’t
know what I want to drink”. They seldom have laptops with them, usually mobile
phones and they could be talking and then flipping their devices to share
photos with each other.
Don’t try to understand them,
and no, they are not talking or staring at you.
Don’t be surprised if you hear
clicks of the camera from their phones, again, they are not taking photos of
you, they are just taking their selfies, or perhaps wefies?
6. The Instagrammer/Social Media
(Over)Enthusiasts
They were staring at their
phones when they arrive.
They flip out their phones when
they place their drinks in front of them.
They position their drinks,
themselves and everything else around them. You hear clicks from the camera all
the time, or even if they were quiet, you could just tell from the way they
position everything around them. It goes in a sequence, move, click, then
silence.
Oh, of course they were
uploading to their Facebook timeline, Instagram, Twitter, Tumblr, and the tons
of accounts they were having.
Yes, these are the “in” crowds
of today who contribute to the successes of the young millionaires of social
media.
They are obsessed with the world
of social media, and everything is photo worthy.
Oh, and they are always with the
cool drinks; probably different drinks but definitely Instagram worthy.
“Oh look, this is the cool swirl on my
macchiato, I love it! *lots of hearts*”
And of course, it's interesting that you had that latte today, and yesterday and the day before, and that frappucino definitely looks adorable from all angles, sweetie :-*
These are the ones you definitely want to promote your newly launched drinks/products because they just might be interested, for Instagram's sake?
These are the ones you definitely want to promote your newly launched drinks/products because they just might be interested, for Instagram's sake?
7.The Mobile Phone Folks/The Excessive
Texters
Almost similar with the Social
Media group, but these are the ones who are constantly typing furiously on
their phones with both their hands. They order their drinks while they are
texting, and barely glancing up at the menu, usually picking the simplest to go
with. Then they sit in a corner, or somewhere with an electrical outlet (they
need to charge their mobile phones with all that extensive usage) and they
continue to text.
They hear their names being
called when their drinks are ready, and their eyes are still glued to their
phones as they walk over to collect the drinks. Some of the kind baristas would
probably prepare everything for them so they won’t have to make a second round,
and spend all that time responding to their texts.
You see them texting, all
the time.
Their usual orders are also iced
lattes, or anything that cold, just because it’s cool and less hassle, and it
reduces of getting their hands burnt when they are not looking.
8. The Rush Hour Group
The office working crowd who
comes in after lunch, to just have their gossip time and while their remaining time
away before they go back to their offices. They come in groups, or twos, and
order their drinks (usually americanos, lattes, and hot coffee) and they sit
for roughly 30 minutes or so, right in the middle of the café (that’s where the
remaining tables are left anyway) and just chat about work.
9. The Order and Go
They don’t care about your
smiles, warm welcomes or where the electrical sockets are (maybe sometimes their
eyes do wander to those usual spots, and when they are already occupied, these
people end up in this category). They just want their drinks to take away and
be on their way.
They don’t even so much as
glance in anyone’s direction, they want nothing to do with anyone of you rooted
to your seats in the café.
I repeat, they only want their
drinks and their orders to go with them.
They probably have their own
tumblers too!
10. The Reader/Writer
These are the ones who are just
too focused, always immersed in a book or their stares are transfixed on the
screens of their laptops or iPads, while their fingers are furiously typing at
the keyboard. These are the author wannabes, they seem to always be writing or
typing something and you can just keep hearing the taps on the keyboard.
No one talks, no human voice
audible throughout their time, except maybe an occasional pause and muffled
mumbling – only tap tap tap*
The reader always have a chilled
drink; and drinks from the straw because they don’t look up.
The writer (or type-writer)
always have a mug of hot drink (latte, coffee, tea), because it’s just typical
of writing when they need to pause and touch that handle on the mug.
Sip on their drink while they
pause to think, put it down and back to the typing.
11. The Observer
This is the one who orders a
drink (or maybe something to bite on) and then sits there, watching people. I
kid you not, they will just be staring at anyone who walks in and goes to their
tables, or gets up and walks out.
They do not look like they are
positioned there just to look at people of course, and usually they could be
disguised as the mobile phone group, the working group who would stare at their
laptops, but they are observing you. They are checking out every single person
who walks into that cafe; what you’re wearing, what you’re drinking, and
goodness knows what else.
Stalker-like, but they are
harmless, really, well, I think so, no?
They are also with the typical chilled
drinks, americanos, fruity drinks, and they are the ones likely to get another
drink when they are done with their first.
After all, they need something
to go on while they check out more of the crowd, don’t they?
There goes, just something from
my observation and no, I am not in the last category, though I sound like one
simply because I came up with a list like this.
Typically people would compile a
list in standard numbers of fives, tens but I went with an odd number of 11,
but well, it could be more since this is only based on my own perspective.
So, which are you?
Unless, of course, you are
totally not into Starbucks, then this is totally irrelevant, and please give me
some time to run my case study in another café? J
Just for thought and humor, and you
might have other opinion yourself, do drop me a note if you do, or if you would
like to share your very own experiences in other cafes you frequent?
Note to Starbucks:
There, Starbucks, I have just
compiled a simply analytics of your regular customer base and even the types of
drinks they are often spotted and most likely to have.
Time to plan your marketing strategy
perhaps?
Disclaimer: This is not conclusive nor definitive, and just based on my personal observation, so no offense meant to any party.
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